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Terms & Conditions

​Welcome to Raven & Roe! These Terms and Conditions (“Terms”) govern your use of our website, services, and any purchases made through our mobile coffee cart, online shop, or third-party platforms. By using our services, you agree to be bound by these Terms.

1. Business Overview

Raven & Roe is a woman-owned, mobile coffee cart and online business offering low-acid coffee, espresso drinks, custom beverages, and branded merchandise. Online products are fulfilled through third-party print-on-demand partners including Dripshipper and Printful.

2. Product Fulfillment & Shipping

  • Coffee products are roasted and shipped directly by Dripshipper.

  • Merchandise (apparel, mugs, etc.) is custom printed and shipped by Printful.

  • Tlachia Coffee House is not responsible for shipping delays once an order has been processed and transferred to the carrier.

  • Orders may arrive separately depending on fulfillment source.

3. Returns & Refunds

Please refer to our Refund & Return Policy for full details.
In short:

  • All sales are final unless an item arrives damaged, defective, or incorrect.

  • Refund requests must be submitted within 7 days of delivery, with photos and a description.

  • Raven & Roe reserves the right to approve or deny refund requests at its sole discretion.

4. Use of Website

You may not use our website for any unlawful purpose or to solicit others to perform unlawful acts. Raven & Roe reserves the right to terminate access to any user who violates these terms or attempts to disrupt our services.

5. Intellectual Property

All content on our website, including logos, graphics, photography, and product designs, are the property of Raven & Roe and may not be used or reproduced without express written permission.

6. Privacy Policy

We respect your privacy and only collect the personal information necessary to fulfill your order and communicate with you. Your information is never sold or shared beyond what is required by our fulfillment providers. See our Privacy Policy for more.

7. Limitation of Liability

Raven & Roe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Your use of our website and products is at your own risk.

8. Modifications

We reserve the right to update these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms.

9. Contact

For any questions, concerns, or order issues, contact:
📧 ravenandroe@gmail.com
📍 Chesterfield, MI 48051

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